Refund and Cancellation Policy

Refund and Cancellation Policy

By using Paybrook Payments Tech Private Ltd services, you agree to the terms of this Refund and Cancellation Policy. This applies to all our fintech solutions, including payouts, payroll, wallets, invoicing, DMT, and AEPS/BEPS.

1. Refund Policy

Payments made for Paybrook services are non-refundable, except in cases of duplicate transactions or service failures on our part. Refund requests must be raised within 30 days of the transaction. Approved refunds will be processed within 7–10 business days.

2. Cancellation Policy

Clients may cancel subscriptions at any time. Cancellation takes effect at the end of the current billing cycle. No further charges will apply post-cancellation. Transaction-based services (such as payouts or DMT) cannot be cancelled once initiated.

3. Erroneous Transactions

Users are responsible for verifying all account details before making payments. Paybrook will not be liable for errors caused by incorrect user data. In such cases, users must contact their respective bank or payment provider directly.

4. Third-Party Services

Some services rely on third-party providers such as banks and payment networks. Paybrook is not responsible for delays, failures, or disputes arising from third-party systems. Users must resolve such issues directly with the respective provider.

5. Data Accuracy

Users must ensure all data provided (such as employee details, vendor records, and account numbers) is accurate and up-to-date. Paybrook is not responsible for losses caused by inaccurate or incomplete data provided by users.

6. Disputes and Claims

Any disputes must be reported to Paybrook’s support team. Paybrook’s transaction logs and records shall be treated as final evidence in case of disputes.

7. Contact Information

For complaints, refund requests, or disputes, contact our Grievance Officer:

📍 Address: Paybrook Payments Tech Private Ltd, Dhivyam Towers, No.103/36, 2nd Floor, East Coastal Road, Kanathur, Kanchipuram District, Tamil Nadu – 603112
📞 Mobile: +91 9780999222
📧 Email: contact@paybrook.com